Payment and Booking Confirmation
To confirm your booking you have to pay 100% for the single room arrangements. After this you will immediately receive a booking confirmation. When renting the entire villa, a 50% deposit is required and the other half must be paid 8 weeks before arrival. If you book within these 8 weeks before arrival, the whole amount is immediately considered as booking confirmation.
Arrival and departure
Please inform us of your arrival and departure time and any delays so that we can take them into account.
It is possible at your own risk to bring your luggage earlier or still leave it at the departure villa. House Rules
To keep everyone’s stay as pleasant as possible, we would like to point out the following house rules:
We take care to minimize our impact on the environment. We feel it is both our responsibility and that of our guests to take care of the environment of this beautiful island.
Furthermore, we ask you to be considerate of the use of both water and electricity. Please follow these simple guidelines for responsible use of air conditioning; air conditioning should never be on in empty rooms, as it takes only 5 minutes to cool a room.
We thank you in advance for your careful consideration of this matter.
Damage Policy
The cost of replacing the keys is 20 euros and the gate remote control is 60 euros.
Security and Privacy
Carrer de Rubio 113 07815 Sant Miquel de Balansat (ES), Spain 0031651611729 Mira Laurier is the Data Protection Officer for Los Suenos Ibiza.
He/she can be reached at [email protected]. Personal data we process Los Suenos Ibiza processes your personal data because you use our services and/or because you provide it to us yourself.
Below is an overview of the personal data we process:
Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at [email protected] and we will delete this information.
For what purpose and on what basis we process personal data B&M Experience processes your personal data for the following purposes:
Automated decision-making Los Suenos Ibiza takes #responsibility on the basis of automated processing decisions about matters that (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (eg an employee of Los Suenos Ibiza). Los Suenos Ibiza uses the following computer programs or systems: #use_explanation. How long we keep personal data Los Suenos Ibiza will not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: #retention_period.
Sharing personal data with third parties Los Suenos Ibiza only provides third parties and only when necessary for the performance of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use at Los Suenos Ibiza uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimize our website. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser settings. To view, modify or delete data.
You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you. If you wish to exercise your right of objection and/or right to data portability or if you have other questions/comments about the data processing, please send an itemized request to [email protected]
To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Los Suenos Ibiza will respond to your request as soon as possible, but at least within four weeks.
Los Suenos Ibiza would also like to remind you that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. You can do so through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons. How we secure personal data B&M Experience takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not well protected or there are indications of abuse, please contact our customer service or at [email protected]
Cancellation Policy
Covid
About Covid-19 there are modified cancellation conditions:
When travel is not allowed from your home country to Ibiza due to Covid measures, can we change the dates of your stay at no cost. We will not do any refunds.
Rebooking regarding these possible Covid measures is valid up to and including the day of arrival.
General cancellation conditions:
The booking you have already paid or paid in advance meets the following cancellation conditions: Please inform us in writing by email if you wish to cancel the booking.
The following cancellation fees apply:
– More than 50 days prior to arrival- 40% of the total cost – 50-40 days prior to arrival- 50% of the total cost
– 39-30 days prior to arrival- 65% of the total cost
– 29-14 days prior to arrival- 85% of the total cost
– Less than 14 days prior to arrival- 100% of the total cost
